Welcome to Pharma-Med!
These terms and conditions outline the rules and regulations for the use of Pharma-Med’s Website.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Pharma-Med’s Website if you do not agree to take all of the terms and conditions stated on this page.
Delivery terms
Ordered Mon-Thurs before 4pm
Dispatched Same Day
Delivered Next Day
Ordered Friday before 4pm
Dispatched Friday
Delivered Monday
Ordered Mon-Wed after 4pm
Dispatched Next Day
Delivered Day After
Ordered Friday, Saturday & Sunday after 4pm
Dispatched Monday
Delivered Tuesday
Next day delivery £8.80 (Next Working Day/ Friday orders delivery Monday)
Next day by 10.30 am £32.50 (Next Working Day/ Friday orders Delivery Monday)
Next Day by 12pm £12.00 ( Next Working Day /Friday orders Delivery Monday)
Saturday Delivery order by 4pm Friday £20.50
Saturday Delivery by 12pm order by 4pm Friday £32.50
Europe 3-4 days from £25 please enquire T&C apply
Orders within the UK are sent via DPD Local and will require signature on delivery, occasionally alternative providers may be used. Special timed deliveries are not available in Scotland or Northern Ireland.
Please ensure you have the DPD App installed to receive full delivery updates.
Though we do try our best to ensure your parcel gets to you next day, occasionally there may be a reason
for a delay, especially during busy times of the year.
PLEASE NOTE – No returns will be accepted due to shipment delays under 72h
Orders should be tracked: http://track.dpdlocal.co.uk
DPD customer services 0121 275 4815
Pharma-Med is NOT RESPONSIBLE FOR ANY LOSS OF INCOME AS A RESULT OF NON-DELIVERY.
No refund will be honoured if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honoured if the product(s) in returned intact. Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.
We do not refund costs incurred by you shipping goods back to us.
Refund policy
We want you to feel 100% confident in using our services. That is why we offer a 7-day returns policy.
How it works:
If you are not satisfied with your purchase for any valid reason, email us at [email protected] as soon as you have received your goods and explain that you wish to return the product.
No refund will be honoured if the product has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honoured if the product(s) in returned intact. Refund will be processed once product has been returned to us.
For any damages please send us photographic evidence.
Any shortages need to be reported within 24h if no report is sent to us via email within 24h of receiving the order it will not be accepted.
Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.
We do not refund costs incurred by you shipping goods back to us.